23 oct
Importance of Digital Process Management to optimize customer experience
We share with you the complete webinar featuring Analia Finozzi at Acelera 2024, organized by Athento.
A significant part of companies' success in recent times is associated with investment in new digitally-enabled strategies and business models. These digital strategies are supported by key concepts such as “Customer Experience” and “Digital Process Management”.
Here, you will hear about the relationship between these two concepts and the importance of a customer-centric approach and their experience in the implementation of any Digital Process Management project.