Insurance claims are a key “moment of truth” for policyholders where carriers have an opportunity to either make a positive impression and increase satisfaction and renewals, or deliver a frustrating experience that alienates customers and makes them consider alternative insurers. In this “Age of the Customer,” policyholders demand personalized communications with a seamless end-to-end experience rather than a fragmented and confusing journey.
Join this complimentary webcast, presented by Quadient’s Sr. Director of Product Management Avi Greenfield, to discover how to streamline your claims correspondence throughout the full claims process, giving policyholders what they want and moving the relationship forward. You’ll also learn:
- The importance of understanding your customers’ claims journey
- How you can reduce time to value with pre-built templates for commonly used claims interactions
- How to create, approve and deliver regulatory-compliant, accurate and personalized claims correspondence across print and digital channels, without help from IT